You must have heard about Augmented reality remote assistance and how it would be the next big thing. Well, with the rate the technology has been advancing, what you heard has now become a reality with many businesses. Companies are now successfully using the technology for improving and enhancing their services, to reach their customers and take assistance from experts remotely.
AR is a powerful technology that offers real-time solutions to businesses looking for enhancing their user experience. With augmented reality remote assistance software, brands are visually guiding their customers and are collaborating with technicians remotely. Many companies have already started using augmented reality for providing a unique user experience and stand out in the market. From B2B, B2C, to B2B2C, businesses are diving into augmented reality integration into their business process.
Augmented Reality Remote Assistance in a nutshell
Augmented reality remote assistance is a concept where technology brings a real-time experience for users. By bringing technicians to guide the user and solve hardware problems remotely, this technology gives a real-time and real-life experience. Bridging the gap between the virtual and physical worlds, augmented reality remote assistance uses a 3D generated computer image and enables the technician to access the issue from afar.
Let’s quickly find out which industries are taking advantage of this revolutionary technology to ace up their tech game among competitors
Consumer electronic brands
Companies dealing in wearable devices, home appliances, electronics, are using this technology extensively. To improve their services for existing customers who need assistance in fixing issues regarding their appliances, and for assisting the new customers in the installation of the new product, companies are using augmented reality tool to create a unique experience for them. Not only is this gaining a positive response from the customers but is also building brand loyalty because of the easy solution to customer service issue and reduction in servicing time. escort diyarbakır
Utility companies deal with a lot of technical issues, expensive field operations, highly risky activities, which increases their overall cost. Augmented reality remote assistance offers a cost-effective solution while minimizing the risk and speeding up the process. The visual support offered by AR, improves the maintenance and troubleshooting, ensures safety and also improves customer satisfaction.
Communication service provider
Customer services have been the backbone of communication service providers and now they are leveraging AR technology to improve it further. Like IoT supporting a range of services in the communication sector, communication service providers are using augmented reality remote services to provide improved services to their customers. Enabling them to quickly detect issues and remotely assist customers in fixing the issues, AR is reducing the customer service time.
Financial and insurance institutions
Augmented reality can very efficiently help insurance companies to check appliances and vehicles for insurance claims. It can help financial institutions and insurance companies to get 3D view of the vehicles or the asset in question and check it for damages. It can also enable better identification of damages, risk clarification and help the insurance companies to make better decisions.
Companies manufacturing machinery
Machines are unpredictable. Many times, even the most sophisticated machinery breaks down causing heavy loss of production. Augmented reality remote assistance app offers a quick solution to this sudden breakdown by assisting in real-time. The visual support enables the technicians to guide the user and fix the issue. This not only helps in resuming work as soon as possible but is also very helpful in training new employees.
Companies using augmented reality remote assistance
There are many companies using augmented reality remote assistance software but these below listed companies have taken the use of AR to level up their brand image and provide improved services. In short, they are taking advantage of the AR technology to the fullest.
Vodafone has been using augmented reality to enhance its customer experience by offering quick and accurate solutions in real-time. Agents use augmented reality technology to visualize customer’s space for fixing the issue. Vodafone has partnered with TechSee for implementing this technology in their company
Samsung is using AR remote support to reduce downtime, improve customer services, and increase the productivity of the company. Using the technology, Samsung field workers are connecting with remote experts who are guiding them to fix issues remotely.
Achema is one of the top companies which is using augmented reality remote assistance solution to speed up their customer service and improve customer satisfaction.
The use of Augmented Reality will increase significantly to accelerate the remote assistance option in all the sectors. In the ongoing pandemic, it has proved its usefulness by assisting people to continue their work. Soon we will see other sectors integrating this technology in their processes.